Certified Medical Administrative Assistant (CMAA)

A Certified Medical Administrative Assistant is the front-office staff that ensures medical offices operate efficiently while also promoting a friendly and positive patient experience. While having an interest in the health care system, a Medical Administrative Assistant does not interface directly with patient care, rather they greet patients, organize appointments and provide other varying assistance.

Course Description

Emergency Medical Training Professionals Medical Administrative Assistant program enables students to gain National Healthcareer Association (NHA) certification. We will prepare you for entry-level positions as medical administrative assistants in a variety of health care settings. Graduates of our program receive the necessary training in:

  • Review and answer practice correspondence
  • Operate computer systems or other types of technology to accomplish office tasks
  • Answer calls, schedule appointments, greet patients, and maintain files
  • Update and maintain patient and other practice-specific information
  • Coordinate collection and preparation of operating reports such as time and attendance


For more information regarding NHA certification (including study materials), click here.

Admission Requirements

  • High School Diploma or GED
  • Recent TB skin test


Online Program (Approximately 15 weeks online, on-campus NHA examination)

Required Textbook


The median annual wage for secretaries and administrative assistants was $40,990 in May 2020

Job Outlook

Overall employment of secretaries and administrative assistants is projected to decline 7 percent from 2020 to 2030.

Despite declining employment, about 324,300 openings for secretaries and administrative assistants are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

Secretaries and Administrative Assistants : Occupational Outlook Handbook: : U.S. Bureau of Labor Statistics (bls.gov)



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